Question 1

Do you charge set up fees?

Accepted Answer

We have no additional setup fees, other than the arrival of your products. If specialist work is required, fees may be will be discussed and agreed before signing of terms and conditions.

Question 2

Do you have minimum order quantities?

Accepted Answer

The prices we offer are based around the volume you expect to sell but there are no minimum requirements.

Question 3

How much does your fulfilment service cost?

Accepted Answer

All of our quotes are be specific to your business as a client. Please let us know if you have any questions about our UK Fulfilment's services our customer services team will be happy to help you.

Question 4

Do you handle returns?

Accepted Answer

Yes we can handle returns of your business's products, and we check each item for damages on their return. You can tailor how you want us to handle each return.

Question 5

Do you have a online portal or system I can log in to?

Accepted Answer

Providing you have internet access, you can access your StoreFeeder account at anytime from anywhere, to give you complete visibility of each of your order's fulfilment process.

Question 6

Do you ship parcels internationally?

Accepted Answer

Yes, we are able to offer both domestic and international shipping. We can send your products globally to give you that further market reach.

Question 7

Which ecommerce platforms do you integrate with?

Accepted Answer

We can integrate with a number of platforms including Amazon, eBay, Shopify, BigCommerce, Magento, OnBuy.com, Etsy and WooCommerce.

Question 8

What does our StoreFeeder system actually do?

Accepted Answer

StoreFeeder will automatically update your all of your sales channels with tracking information, order status and stock levels.

Question 9

What types of products do you handle?

Accepted Answer

UK Fulfilment has handled a variety of products over a range of industries, and we capacity to handle products large or small. Get in touch and we will see if we can help!

Question 10

Do you offer free system integration with StoreFeeder?

Accepted Answer

Yes, providing the integrations already exist on our system.

Question 11

Do you offer multiple shipping carriers?

Accepted Answer

We offer a range of international and domestic shipping services; including Royal Mail, UK Mail, DHL and DPD.

Question 12

Do you offer additional value-added services including labeling, bubble wrapping and inserts etc?"

Accepted Answer

Yes, UK Fulfilment can tailor your requirements to meet your needs. We can quote extra services if needed.

Question 13

Do you offer secure storage areas?

Accepted Answer

We have a fully secure warehouse in a locked gated area, and have have a RedCare alarm system that is linked to the police response unit.

Question 14

How will I be invoiced?

Accepted Answer

You will typically be invoiced at the end of the month in arrears.  Although this is subject to status. 
Please note that our standard invoice terms are 45 days from date of invoice.
However, we reserve the right to may ask for an upfront payment and/or shorter invoice and payment periods at the start of contract.

Question 15

What if I need to contact you about an order or stock issue?

Accepted Answer

If there is ever an issue or a query with one of orders or your stock, you can be assured that we will try and rectify your issue as soon as possible.

Question 16

Is my stock insured?

Accepted Answer

UK Fulfilment does not insure the stock while on our premises against theft or damage.

This is damage or theft due to a break in, not due to company employees or actions. Our staff are all long term staff, we have no problems at all with theft by employees.

Any stock that is damaged by one of our employees etc will be covered. The insurance statement simply refers to theft or damage due to a break in or fire etc.

If you do require insurance to cover fire and theft by a third party, we can get a monthly price for this to add to our insurance.
Transit Insurance: 
 
Goods are insured for Standard Cover whilst in transit as detailed in your quote. 
 
These insurances cover cost price of goods only. Goods traveling via Royal Mail services are not insured for loss or damage.
This is a straight froward one. This is in transit to the end customer, so after it has been collected by the carrier from our premises and before it is delivered to the end customer.
Each courier has it own levels of insurance as part of the price we pay for shipping the consignment.
In all circumstances they will only accept claims for the cost price of goods, not the retail price.

FAQs